We aim to make as such that your items are produced of the highest quality however, due to the nature of our production process there are minor inconsistencies that valid each item as being genuinely crafted by hand. The once living materials we compose each item from will have natural scarring and frequently exude markings from the tanning process. We value these natural characteristics but inspect each item to ensure its quality before shipping. We assure you that with proper care your products will meet heirloom quality standards. Please visit our Leather Care section to learn how to care for your items. If for any reason you come across a production error or faulty materials promptly contact us so we can resolve the issue. We stand behind our work through the life of the product.